Ford Chairman's Award
We've won again! John Grose receive coveted award for customer satisfaction for the 16th time!
We are very proud to announce that we have again been awarded the prestigious Chairman’s Award from Ford Motor Company. This award recognises dealers with the highest absolute customer satisfaction scores, achieved by the completion of independent customer feedback questionnaires.
We are especially proud because we have won this coveted award a record breaking 16 times - more than any other dealer group in England.
On learning of the award, Richard Howard, Group Sales Director, commented “Within John Grose I’m proud to say that we have a culture of really wanting to deliver a high level of customer satisfaction.” Alister Leith, Group Managing Director, added “The Chairman’s Award is an independent measure of how well we look after our customers and is a tribute to the dedication of our wonderful staff.”
We at John Grose understand how important customer feedback is, not least to potential customers who want to know how good the dealer’s service and products are from people just like them. To offer just that we commission independent reviewer Reevoo to collect and display reviews from our customers on this website - see the Reevoo icons at the top of this page.
Ian Twinley, JohnGrose Chairman, can be seen above being presented with the award.