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We have been Commended in the 2014 Motability Dealer Awards

We have been Commended in the 2014 Motability Dealer Awards

We are pleased to announce we have won the national award for best practice in customer service two years running.

We are celebrating having been one of only two dealer groups in the country to have been “Commended” in the 2014 Motability Dealer Awards Regional Dealer Group category. This is the second year running that we have received this prestigious award.

The Motability Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the nationwide car dealer network. The Awards are judged on how a dealer delivers the scheme to customers, and is assessed based on customer feedback and reviews. The Motability Dealer Awards programme includes regional, quarterly prizes which were awarded during 2014, with all quarterly winners automatically entered into the nominations for the annual award prizes.

“We are really pleased to be able to reward our outstanding dealers with another round of Motability Dealer Awards, recognising the great service they provided in 2014. The dealer network is the ‘face’ of the Motability Scheme and the Awards are a great way for us to thank them for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same. Congratulations to John Grose who go above and beyond for our customers.” Peter Wilson, General Manager – Dealer Relations at Motability Operations.

Celebrating our Motability Dealer Award win, Alister Leith, John Grose Managing Director, said:

“We are incredibly proud to win this Motability Dealer Award. The Motability Scheme is renowned for its high standards and here at John Grose we are honoured to be recognised for our dedication to working in partnership with the Scheme over the past year. We look forward to continuing our award-winning approach to business and customer service.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme contact us on 01473 270707 or pop in to our showroom in Lowestoft