Service Bookings Advisor
Location Ipswich (Ransomes Europark)

We are looking to recruit an enthusiastic and confident individual to join the team at our Contact Centre in Ipswich. You will be responsible for taking inbound calls, dealing with customer queries, booking requests, making outbound calls to notify customers of recalls, MOT due dates and following up on campaigns.

To succeed in this role, you must have an exceptional telephone manner and always be polite and professional. You should enjoy working as part of a team, have good attention to detail, and be able to consistently deliver the highest level of customer service. Previous customer service experience and/or Call Centre, Motor Trade experience would be an advantage, however training will be given to the right candidate.

Main Responsibilities will include

  • Utilise various applications to accurately quote for servicing, repairs etc. and to highlight any future work, including any outstanding recalls.
  • Proactively carry out various outbound tasks, including service reminders, vehicle health check re-inspections and customer satisfaction calls.
  • Discuss and promote any additional upsells that are applicable, including service packages.
  • Ensure all customer records are accurately inputted and maintained, observing GDPR guidelines.
  • Deal with live chat and various online booking portals.

Preferred skills

  • Keen to provide an exceptional service, with a positive and customer focused attitude.
  • Confident communicator with an excellent telephone manner.
  • Natural problem solver, able to work to a high level of accuracy.
  • Computer literate.
  • Works well independently (on calls) as well as part of a team to achieve department targets.

We are open Monday to Friday between the hours of 8:00 – 18:00 and Saturdays 8:00 – 17:00. You will need to be flexible to work within these hours, plus approximately 1 in 4 Saturday’s on a rota basis. (42.5 hour working week)

John Grose Group employs over 300 staff and offers the opportunity of long-term career progression across multiple disciplines.

Basic Pay £22,100 p/a with OTE of £24,500

If this sounds like the opportunity you're looking for, please email directorspa@johngrose.co.uk or complete this form

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