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Customer Guidelines for Visiting a Dealership

The safety and well-being of our employees and customers remains our number one priority during these challenging times and we’ve put together a comprehensive plan and set of guidelines to enable us to operate safely and minimise the risk of COVID-19 transmission.

When visiting one of our dealerships, please follow the following guidelines:

Please Do:

Keep to the appointment given – this helps us manage the number of people within the dealership at any one time
Where appropriate, complete as much paperwork as possible digitally before your visit – our staff will guide you with this
Come to the dealership on your own whenever possible
Sanitise your hands on arrival
Pay attention to the signage within the dealership and follow the direction given – in places we’ve created one-way systems and some doors are entry/exit only
Maintain a 2-metre distance from staff and other customers
Stay behind the Perspex desk shields when being served
Feel free to use the Nitrile gloves available within the dealership
If leaving your vehicle with us, remove all other keys from your key-ring so we’re left with just the single car/van key
Bear in mind our refreshment facilities will be closed, as will waiting areas in some dealerships
Avoid waiting in the dealership whilst your vehicle is being serviced or repaired
Pay by credit/debit card or bank transfer as guided

Please Don’t:

Come into the dealership if you feel unwell with a raised temperature and/or new, continuous cough, or if a member of your household is displaying these symptoms. In these cases, please contact us to re-arrange your appointment once any self-isolation period has passed
Shake hands with members of staff
Bring anyone else into the dealership with you if at all possible
Ask to pay by cash or cheque – we can’t accept these methods of payment

What Should I Expect When I Leave My Vehicle for Service?

We will disinfect the key touch-points before the Technician begins working on your vehicle.
The Technician will use a protection pack comprising seat and steering wheel covers
The Technician will wear protective gloves whilst working on your vehicle
Your vehicle will have the key touch-points disinfected again once all work has been completed and prior to your collection

What Should I Expect When I Come to Collect My New Car or Van?

We will endeavour to deal with all documentation digitally prior to the hand-over date
In order to maintain social distancing, only one customer will be allowed in the hand-over area at any one time. For this reason, we ask that you come to the dealership to collect your new vehicle on your own
If there is any further documentation that could not be completed digitally, you’ll be directed to a sanitised ‘signing area’ where the paperwork will be highlighted for your signature
Prior to your visit, your new vehicle will be fully valeted and sanitised ready for hand-over
If you are part-exchanging a vehicle, a member of the team will re-appraise your vehicle and you’ll be asked to leave all associated documentation in a tray in the sanitised ‘signing area’
To keep your collection appointment as swift as possible, we will limit the time spent explaining the vehicle’s controls and features whilst you are at the dealership. However, we will be offering follow-up, live video calls as well as pre-recorded video content to help answer any questions you may have regarding your new vehicle
Your sanitised keys will be passed to you in a sealed bag and you’re free to drive away your new car or van!

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