Ford Chairman's Award 2020
We've won again!
John Grose have receive the coveted award for customer satisfaction for the 20th time!
We're very proud to announce that we have again been awarded the prestigious Chairman’s Award from Ford Motor Company. This award recognises dealers delivering the highest standards of customer satisfaction, quality and outstanding dealer performance across both Sales and Service. The award programme is exclusive to the top 30 performers nationally and we're especially proud because John Grose have been recognised more than any other dealer group in England.
Ian Twinley, Group Chairman and Managing Director, when announcing the good news to the team stated: “This is testament to the team that we have and the passion we have for taking care of our customers. Great job guys!”
We at John Grose understand how important customer satisfaction and feedback is for new customers who want to know how good the service is that we provide. To help with this we commission the independent reviewer 'Trustpilot' to collect and display reviews from our customers on their own and our website - see the Trustpilot icon at the top of this page.
Stephen Forster, John Grose CV Service Manger, can be seen above with the 2020 award trophy and members of our Commercial Vehicle Service and Sales team outside our Ford Transit Centre on Ransomes Europark, Ipswich.