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John Grose Ford Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Ford Woodbridge
Ipswich Road, Woodbridge, Suffolk,
IP12 4BY
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John Grose Ford Diss
Park Road, Diss, Diss, Norfolk,
IP22 4WT
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John Grose Ford Framlingham
Station Road, Framlingham, Framlingham, Suffolk,
IP13 9EE
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John Grose Ford Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
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John Grose Citroen Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Peugeot Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Kia Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
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John Grose DS Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Accident Repair Centre Ipswich
Unit E, Foxtail Road, Ipswich, Suffolk,
IP3 9RT
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We've been Commended in the 2014 Motability Dealer Awards

We are pleased to announce we have won the national award forbest practice in customer service two years running.

We are celebrating having been one of only two dealer groups in the country to have been “Commended” in the 2014 Motability Dealer Awards Regional Dealer Group category. This is the second year running that we have received this prestigious award.

The Motability Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the nationwide car dealer network. The Awards are judged on how a dealer delivers the scheme to customers, and is assessed based on customer feedback and reviews. The Motability Dealer Awards programme includes regional, quarterly prizes which were awarded during 2014, with all quarterly winners automatically entered into the nominations for the annual award prizes.

“We are really pleased to be able to reward our outstanding dealers with another round of Motability Dealer Awards, recognising the great service they provided in 2014. The dealer network is the ‘face’ of the Motability Scheme and the Awards are a great way for us to thank them for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same. Congratulations to John Grose who go above and beyond for our customers.” Peter Wilson, General Manager – Dealer Relations at Motability Operations.

Celebrating our Motability Dealer Award win, Alister Leith, John Grose Managing Director, said:

“We are incredibly proud to win this Motability Dealer Award. The Motability Scheme is renowned for its high standards and here at John Grose we are honoured to be recognised for our dedication to working in partnership with the Scheme over the past year. We look forward to continuing our award-winning approach to business and customer service.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme contact us on 01473 270707, pop in to our showroom in Ipswich, Lowestoft, Diss, Framlingham or Woodbridge or fill in the form below and one of our team will get back to you shortly.

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email complaint.info@financial-ombudsman.org.uk; and their website is www.financial-ombudsman.org.uk. In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email contact@nationalconciliationservice.co.uk