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John Grose Ford Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Ford Woodbridge
Ipswich Road, Woodbridge, Suffolk,
IP12 4BY
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John Grose Ford Diss
Park Road, Diss, Diss, Norfolk,
IP22 4WT
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John Grose Ford Framlingham
Station Road, Framlingham, Framlingham, Suffolk,
IP13 9EE
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John Grose Ford Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
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John Grose Citroen Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Peugeot Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Kia Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
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John Grose DS Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Accident Repair Centre Ipswich
Unit E, Foxtail Road, Ipswich, Suffolk,
IP3 9RT
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We've won! Motability Regional Dealer of the Year

East Anglian business, John Grose, celebrates national award win for best practice in customer service

East Anglian-based dealer group John Grose are celebrating winning the 2015 Regional Group category, in the national, annual Motability Scheme Dealer Awards – recognising them for their continued support and for providing outstanding customer service with the Motability Car Scheme.

The Motability Scheme Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the nationwide car dealer network. The Awards are judged on how dealers deliver the Scheme to customers, and is assessed by customer feedback and reviews of their Motability Scheme performance. The Motability Scheme Dealer Awards programme includes regional, quarterly prizes which were awarded during 2015, with all quarterly winners then automatically entered into the nominations for the annual award prizes.

Peter Wilson, General Manager – Dealer Relations at Motability Operations Ltd, explains:

“As always, we are very impressed with the high level of service delivered by our network of dealer groups and individual dealers and are pleased to present the latest Motability Scheme Dealer Awards, recognising the high level of service they provided in 2015. The annual Awards provide a great way for us to thank dealers for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same. As the ‘face’ of the Motability Scheme, their continued support is extremely important to us. Congratulations to John Grose, we are proud of the great service you are providing for Motability customers.”

Celebrating their Motability Scheme Dealer Award win, Richard Howard from John Grose, said:

“The Motability Scheme is renowned for its high standards and here at John Grose we are honoured to be recognised for our work in partnership with the Scheme in 2015. We are incredibly proud to win this Motability Dealer Award and look forward to continuing our award-winning approach to business and customer service in the coming year.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme click here or call 01473 242242

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email complaint.info@financial-ombudsman.org.uk; and their website is www.financial-ombudsman.org.uk. In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email contact@nationalconciliationservice.co.uk