Ford Ipswich

Ford Woodbridge

Ford Diss

Ford Lowestoft

Citroen Ipswich

Peugeot Ipswich

Kia Lowestoft

DS Ipswich

Accident Repair Centre Ipswich

FS Tyres
Contact Numbers

John Grose Ford Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
Get Directions
Opening Times
Contact Numbers

John Grose Ford Woodbridge
Ipswich Road, Woodbridge, Suffolk,
IP12 4BY
Get Directions
Opening Times
Contact Numbers

John Grose Ford Diss
Park Road, Diss, Diss, Norfolk,
IP22 4WT
Get Directions
Opening Times
Contact Numbers

John Grose Ford Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
Get Directions
Opening Times
Contact Numbers

John Grose Citroen Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
Get Directions
Opening Times
Contact Numbers

John Grose Peugeot Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
Get Directions
Opening Times
Contact Numbers

John Grose Kia Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
Get Directions
Opening Times
Contact Numbers

John Grose DS Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
Get Directions
Opening Times
Contact Numbers

John Grose Accident Repair Centre Ipswich
Unit E, Foxtail Road, Ipswich, Suffolk,
IP3 9RT
Get Directions
Opening Times

<<< Back to Job Listings

Customer Service Advisor

Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups?

 

We are seeking a dynamic customer orientated Customer Service Advisor to join our fast-paced team at Lowestoft. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of customers, employees and third parties is your top priority.

 

The duties that you will be taught will include:

  • Ensuring the highest level of customer care and satisfaction is given at all times
  • Building rapport and clearly translating any technical issues in a customer friendly way
  • Ensuring customers are kept up to date with the progress of their vehicle repairs
  • Keeping customer records accurately up to date on the system
  • Processing payments
  • Answering telephone queries

 

Requirements:

  • Educated to A-Level or equivalent
  • Customer orientated
  • Prides themselves on excellent communication skills
  • Advising on additional sales
  • Has a pro-active approach
  • Excellent listening skills
  • Holds a full clean driving licence

 

Working hours: 40 - 43.75 per week (between 8am and 6pm and 1 in 3 Saturdays).

 

John Grose Group employs over 300 staff and offers the opportunity of long-term career progression across multiple disciplines.

 

If this sounds like the opportunity you’re looking for, please email directorspa@johngrose.co.uk or apply using the link below

Apply Now

Current Vacancies

Job Title
Location
Ipswich (Ransomes Europark)
Ipswich Accident Repair Centre (Ransomes Europark)
^ Back to top
John Grose

Copyright © 2021 John Grose. All Rights Reserved.

Privacy Policy | Terms & Conditions | Gender Pay Gap | TCF Policy | Commission Disclosure | Modern Slavery and Human Trafficking Policy | Complaints Procedure | Regulatory Disclosure | JGGLRBP(1981) SIP | Site Map | Used Stock List | Careers | Leasing

John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions. Our manufacturer supporting finance companies also provide preferential rates to us for the funding of our vehicle stock and financial support for our training and marketing. However, any such amounts they or other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned.