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Call Centre Assistant

Looking for an opportunity to build upon your existing customer service skills?


We are looking for an articulate, customer orientated Call Centre Assistant to join our busy call centre.

You will be taking a variety of inbound calls and making outbound calls to book customer vehicles in to our service centre. You will need to identify our customers’ needs whilst maintaining our high service standards and adhering to set productivity targets.


Our call centre is open Monday to Friday between the hours of 8:00 – 18:00 and Saturdays 8:00 – 17:00. You will need to be flexible to work within these hours plus 1 in 4 Saturday’s on a rota basis.


Who are we looking for?

·You will have great communication skills with a good telephone manner

·Have a good level of computer skills

·Be able to think quickly and use your own initiative

·Be able to manage and prioritise your own workload

·You will have at least 5 GCSE’s grade A* – C


What we can offer you

·Ongoing training and development

·Free on-site parking

·John Grose employee discounts


·22 days annual leave plus an additional 8 bank holidays


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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email complaint.info@financial-ombudsman.org.uk; and their website is www.financial-ombudsman.org.uk. In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email contact@nationalconciliationservice.co.uk