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John Grose Ford Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Ford Woodbridge
Ipswich Road, Woodbridge, Suffolk,
IP12 4BY
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John Grose Ford Diss
Park Road, Diss, Diss, Norfolk,
IP22 4WT
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John Grose Ford Framlingham
Station Road, Framlingham, Framlingham, Suffolk,
IP13 9EE
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John Grose Ford Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
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John Grose Citroen Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Peugeot Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Kia Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
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John Grose DS Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Accident Repair Centre Ipswich
Unit E, Foxtail Road, Ipswich, Suffolk,
IP3 9RT
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Service Advisor

We are seeking a customer orientated experienced Service Advisor to join our Peugeot, Citroen and DS team at Ransomes Europark, Ipswich. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of customers, employees and third parties is your top priority.

 

A few key responsibilities of the role are:

·Ensuring the highest level of customer care and satisfaction is given at all times

·Building rapport and clearly translating any technical issues in a customer friendly way

·Ensuring customers are kept up to date with the progress of their vehicle repairs

·Keeping customer records accurately up to date on the system

·Processing payments

·Answering telephone queries

 

We are looking for someone who is:

·Customer orientated

·Prides themselves on excellent communication skills

·Has a pro-active approach

·Excellent listening skills

·Takes responsibility and ownership to ensure nothing is left to chance

·Holds a full clean driving licence

 

What can we offer you?

·Ongoing training and development

·Free on-site parking

·John Grose employee discounts

·Pension

·22 days annual leave plus an additional 8 bank holidays

Apply Now

 
Your Details

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email complaint.info@financial-ombudsman.org.uk; and their website is www.financial-ombudsman.org.uk. In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email contact@nationalconciliationservice.co.uk