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Service Advisor


Starting salary £20,400 + bonuses rising to £22,440 + bonuses after successful completion of 6 months probation

We are seeking a dynamic customer orientated Service Advisor to join our fast paced Ford team at Ransomes Europark, Ipswich. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of customers, employees and third parties is your top priority.


A few key responsibilities of the role are:

·Ensuring the highest level of customer care and satisfaction is given at all times

·Building rapport and clearly translating any technical issues in a customer friendly way

·Ensuring customers are kept up to date with the progress of their vehicle repairs

·Keeping customer records accurately up to date on the system

·Processing payments

·Answering telephone queries


We are looking for someone who is:

·Customer orientated

·Prides themselves on excellent communication skills

.Advising on additional sales

·Has a pro-active approach

·Excellent listening skills

·Takes responsibility and ownership

·Holds a full clean driving licence


What can we offer you?

·Ongoing training and development

·Free on-site parking

·John Grose employee discounts


·22 days annual leave plus an additional 8 bank holidays


If you believe you have the required skills to make a success of this role then we would love to hear from you. 

Please apply below or email your CV to clarebagley@johngrose.co.uk


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