John Grose DS Accident Repair

At John Grose we know that having an accident is never a pleasant experience.  We aim to make dealing with your vehicle repair and your insurance company following an accident trouble free, plus to return your vehicle to its pre-accident condition and getting you back on the road as quickly as possible.
 

bsi KITEMARK

We offer car and van repair whatever the make and model, we are approved by most major insurance companies and we have been awarded bsi. ‘The British Standards Institution’ Vehicle Damage Repair KITEMARK, which means we exceed the industry standard for vehicle damage repair.  We’re very proud to achieve bsi. KITEMARK status as this is only given to repairers who have the technical competence, management systems and procedures to operate and perform to the highest standards.
 

‘It is a little-known fact that even if your insurance company recommend another repairer, you can still choose where your vehicle is repaired.’
 

If you decide not to go through your insurance company, or you have a minor scratch or dent you would like repaired, we offer individual customers the same high level of service and are happy to deal with you direct.  Getting rid of that annoying scratch or dent could cost less than you think, contact us for a quote today.
 

DS Assistance

DS 24 Hour Assistance - DS Assistance gives you and your DS round-the-clock support

DS Assistance is the total support package for you and your vehicle.  DS understand that no two emergencies are the same so DS Assistance will tailor a response to your requirements.  Whether it’s a road accident, technical trouble or something as common as a flat tyre, they’ve got it covered.  The expert team have been trained to assess your situation accurately then respond rapidly to guarantee you have a safe and hassle-free onward journey.

DS Assistance is designed to give you the reassurance that as a DS driver, you’re never on your own.  A phone call to DS Assistance will minimise the inconvenience caused by a wide variety of challenging everyday situations.  DS will rescue you if your vehicle suffers a mechanical fault or any technical trouble covered under DS Warranty and they will help with non-vehicle faults, including:

● Filling your car with the incorrect fuel (misfuelling)
● Running out of fuel
● Punctures
● Wheel changes
● Lost or stolen keys
● Keys locked in the vehicle
● Road traffic accidents

WHAT TO DO IF YOU HAVE AN ACCIDENT?

Just call us on 01473 554207 or DS Assistance on 00800 24 24 07 07 with details of your insurance company and any other drivers involved in the accident.

 

John Grose Accident Repair Centre

The John Grose Accident Repair Centre offers Loan Cars, a Collection and Delivery Service and a Courtesy Bus to and from Ipswich town centre and we're easy to find on the Ransomes Europark, just off the A14.

Additional Services We Offer

  • Computerised Geometry Check (with printout)
  • Computerised Chassis Alignment (with printout)
  • Air Conditioning
  • Smart Repairs and Paintless Dent Removal
  • Paint Protection
  • Alloy Wheel Refurbs
  • Tyres
  • Valeting

To request an estimate or further details of our services, please click the ‘Make an enquiry’ button above and complete the online form, or call 01473 554207

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email complaint.info@financial-ombudsman.org.uk; and their website is www.financial-ombudsman.org.uk. In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email contact@nationalconciliationservice.co.uk