Additional Services


Our daily rental tariff includes fully comprehensive insurance, details of which are shown below. A copy of the insurance policy is available for inspection upon request.

Rental Flex tariffs exclude insurance, however this may be arranged at additional cost if required.

Driver Qualification

Minimum and maximum age limits apply. A valid, full driving licence is required and should be produced at time of hire. Certain endorsements may be accepted. Please contact rental reception to confirm these details. Additional security checks may be required.

Excess Liability

The hirer is responsible for the payment of an excess charge in the event of any claim or damage caused to the rental vehicle. Any damage to the vehicle or a third party caused by hirer negligence may not be limited to the pre-agreed excess amount.

Car Excess: £500 | Van Excess: £750

Excess reduction may be available for drivers aged 25-69 at the following daily rates:

  1 Day 2-3 Days 4-6 Days 7+ Days Weekend Excess Reduction to
Cars £10 £8 £6 £5 £16 £150.00
Vans £12 £10 £8 £7 £20 £250.00

Extension of Rental Period

The rental period may only be extended by prior arrangement before the initial period of rental expires and further pre-payment will be required. Failure to comply with this condition may render void the insurance cover provided.

Additional Services

Foreign Travel

International Hire is available at additional cost - please ask us for details. Vehicles may not be taken outside of mainland Britain (i.e. England, Scotland & Wales) or N. Ireland (when rented in Northern Ireland) without prior written permission. Insurance cover provisions apply.

Delivery & Collection

This can be arranged from your home or workplace at additional cost. Please ask us for full details

Additional Drivers

Our rental prices are based on 1 driver for the duration of the hire period. Additional drivers can be added to the insurance for additional daily cost. Please ask us for details.

Enquire about our Additional Services

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email; and their website is In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email