John Grose Kia Accident Repair

At John Grose we know that having an accident is never a pleasant experience.  We aim to make dealing with your vehicle repair and your insurance company following an accident trouble free, plus to return your vehicle to its pre-accident condition and getting you back on the road as quickly as possible.


We offer car and van repair whatever the make and model, we are approved by most major insurance companies and we have been awarded bsi. ‘The British Standards Institution’ Vehicle Damage Repair KITEMARK, which means we exceed the industry standard for vehicle damage repair.  We’re very proud to achieve bsi. KITEMARK status as this is only given to repairers who have the technical competence, management systems and procedures to operate and perform to the highest standards.

‘It is a little-known fact that even if your insurance company recommend another repairer, you can still choose where your vehicle is repaired.’

If you decide not to go through your insurance company, or you have a minor scratch or dent you would like repaired, we offer individual customers the same high level of service and are happy to deal with you direct.  Getting rid of that annoying scratch or dent could cost less than you think, contact us for a quote today.

Kia Accident Aftercare

Kia Accident AfterCare

In the event of an Accident, Kia Accident AfterCare is our 24-hour Accident AfterCare service which is free to all Kia owners, irrespective of who you are insured by.

This exercises your right to a repair at a Kia approved bodyshop that uses Genuine Kia Parts.

Many minor repairs can usually be carried out quickly.  These include:

  • Paintwork scratches
  • Alloy wheel damage
  • Windscreen repair
  • Bumps and dents


Just call us on 01473 554207 or Kia Accident Aftercare on 0330 102 8832, before your insurer.  Most UK insurers want to repair your vehicle as cheaply as possible – so they are likely to send you to their ‘nominated’ bodyshop.  Unlike a Kia Approved repairer, they may not know your vehicle, nor fit Kia Genuine parts (instead they may use copy parts or recycled parts).  We’ll liaise with your insurer and exercise your right to a repair at a Kia approved bodyshop that use Kia Genuine Parts.  This helps to protect your Kia’s safety standard, warranty and resale value.  You will also be provided with a free courtesy car.

The 24-hour Kia Accident AfterCare Service is:

  • Free to all Kia owners, all Kia vehicles
  • Available 24 hours
  • Available irrespective of who you are insured by
  • Provided to you regardless of who was at fault


John Grose Accident Repair Centre

The John Grose Accident Repair Centre offers Loan Cars, a Collection and Delivery Service and a Courtesy Bus to and from Ipswich town centre and we're easy to find on the Ransomes Europark, just off the A14.

Additional Services We Offer

  • Computerised Geometry Check (with printout)
  • Computerised Chassis Alignment (with printout)
  • Air Conditioning
  • Smart Repairs and Paintless Dent Removal
  • Paint Protection
  • Alloy Wheel Refurbs
  • Tyres
  • Valeting

To request an estimate or further details of our services, please click the ‘Make an enquiry’ button above and complete the online form, or call 01473 554207

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email; and their website is In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email