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John Grose Ford Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Ford Woodbridge
Ipswich Road, Woodbridge, Suffolk,
IP12 4BY
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John Grose Ford Diss
Park Road, Diss, Diss, Norfolk,
IP22 4WT
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John Grose Ford Framlingham
Station Road, Framlingham, Framlingham, Suffolk,
IP13 9EE
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John Grose Ford Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
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John Grose Citroen Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Peugeot Ipswich
Goddard Road, Ipswich, Suffolk,
IP1 5NY
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John Grose Kia Lowestoft
Whapload Road, Lowestoft, Suffolk,
NR32 1NN
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John Grose DS Ipswich
Ransomes Europark, Ipswich, Suffolk,
IP3 9BE
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John Grose Accident Repair Centre Ipswich
Unit E, Foxtail Road, Ipswich, Suffolk,
IP3 9RT
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Information for Carers

The Motabilty Scheme enables disabled people to lease a new car, scooter or powered wheelchair by exchanging the mobility allowance. They do not have to drive and can nominate up to 2 drivers, who may also assist with the vehicle application and help them choose the vehicle, with the support of the Motability Specialist at the dealership.

 CARERS AND APPOINTEES

For some people, having a carer is important and a vital way of keeping their mobility. A carer can help the disabled person choose a car and apply to join the Motability Scheme. But it’s important to remember that as they have not been assigned by the DWP or Veterans UK, they cannot do this on the disabled person’s behalf.

What is an appointee?

Appointees are solely responsible for collecting state benefits for the disabled person and for deciding how they are used. They are assigned by the Department for Work and Pensions or Veterans UK and are usually a family member.

An appointee may be needed when the disabled person is under 16 years old or unable to look after their own affairs.

If you are unsure if you are an appointee, you can check directly with the DWP on 03457 123456 or Veterans UK on 0808 191 4218.

The appointee and the Motability Scheme

As an appointee, you would be the hirer of the Motability Scheme vehicle and legally responsible for the lease agreement, on behalf of the disabled person. It’s therefore your responsibility to ensure that the Scheme car is used for the right purpose and that the disabled person has full access to it. You also take full responsibility for any outstanding monies for the Scheme lease agreement.

What is a corporate appointee?

A corporate appointee is an organisation that is solely responsible for the collection and use of state benefits for the disabled person. They are assigned by the DWP or Veterans UK and may be social services or a charity, for example.

If you are unsure if you are a corporate appointee, you can check directly with the DWP on 03457 123456 or Veterans UK on 0800 191 4218.

The corporate appointee and the Motability Scheme

As a corporate appointee, it’s your responsibility to ensure that the Motability Scheme car is used for the right purpose and the disabled person has full access to the car. You also take full responsibility for any outstanding monies for the Motability Scheme lease agreement.

About nominees and Data Protection

A Motability Scheme customer’s agreement cannot be discussed with anyone (other than the customer) unless they are named as a ‘nominee’ on the leasing agreement. Motability Scheme customers can add a new contact to their agreement at any time by completing the nominee form

Nominees will be able to speak and make minor changes to the agreement on the customer’s behalf, including:

  • Make minor changes to the agreement such as changing address details
  • Add or remove drivers through the Scheme insurers, RSA Motability

The form needs to be signed by both the Motability Scheme customer and the new contact, and for extra security a password can be set. All instructions are provided on the form itself.

What's the difference between an appointee and a nominee?

A nominee is someone that has the authority to speak on a customer’s behalf. A nominee has no legal rights and the customer’s Motability Scheme agreement is still in their name.

 

For more information on the Motability Scheme, please contact us and one of our Motability Specialists will be happy to help.

Do you have a question we haven't answered? Please use the below form to send it to us, we'll come back to you as soon as possible.

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email complaint.info@financial-ombudsman.org.uk; and their website is www.financial-ombudsman.org.uk. In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email contact@nationalconciliationservice.co.uk