Ordering & Delivery
The final step - it couldn’t be easier - Once you have decided which car is right for you, your Motability specialist will complete the ordering process with you using the simple online system.
When you visit the dealership you will need to provide us with:
- Your driving licence and/or driving licences for your named drivers
- Your letter of award entitlement
- Proof of address, such as a recent utility bill
You will also be asked to provide details of any previous accidents and driving convictions that you, or your named drivers, may have.
How long before my car arrives?
We will advise you when your new car will be delivered. Once a delivery date has been confirmed, we will finalise your insurance and loss and damage protection details and get your agreement ready for you to complete. We offer a firm ‘price guarantee’ to our customers, that ensures the price we agree when your application is accepted, is the price you pay when you collect your car. This guarantee stands however long it takes for your new car to be delivered. The only case where the price may alter is if the car description is changed subsequent to the original application.
Your allowance will be held by the Department for Work and Pensions or Service Personnel and Veterans Agency from the date your dealer expects you to take delivery of your new car. If for any reason the delivery date is delayed, any monies owed will be paid back to you as soon as your new car is delivered.
Picking up your new car
When you collect your car, we will give you a tour of the car and point out all of its features. Next, we will ask you to ‘sign’ the agreement between yourself and Motability Operations. This has to be done at the dealership and can be completed quickly and simply with the online system, by entering your Personal Identification Number (PIN), which you will receive when your application is accepted.
Finally, if your car has an advance payment, you will need to pay this to us in one lump sum. Motability Operations will hold the V5 document.
And that’s it! Welcome to the Motability Car Scheme! This is just the first stage of your relationship with John Grose and Motability. We'll be here to provide ongoing support as explained in the video above.
Do you have a question we haven't answered? Please use the below form to send it to us, we'll come back to you as soon as possible.