The Next Steps

Ordering a Motability vehicle through John Grose couldn’t be easier - Simply call, email or Live Chat us to arrange your initial appointment at one of our easy to access dealerships, or at your home if more convenient.  We can organise for you, or your designated driver, to test drive any vehicles that you're interested in to help you choose the car that’s best for you.

Once you have decided which car is right for you, our Motability specialist will complete the ordering process with you using the simple online system and they'll explain anything that you're unsure about.

When you visit the dealership you will need to bring with you:

  • Your driving licence and/or driving licences for your named drivers
  • Your letter of award entitlement
  • Proof of address, such as a recent utility bill

You will also be asked to provide details of any previous accidents and driving convictions that you, or your named drivers, may have.

How long before my car arrives?

We will advise you when your new car will be delivered. Once a delivery date has been confirmed, we will finalise your insurance and loss and damage protection details and get your agreement ready for you to complete. We offer a firm ‘price guarantee’ to our customers, that ensures the price we agree when your application is accepted, is the price you pay when you collect your car. This guarantee stands however long it takes for your new car to be delivered. The only case where the price may alter is if the car description is changed subsequent to the original application.

Your allowance will be held by the Department for Work and Pensions or Service Personnel and Veterans Agency from the date your dealer expects you to take delivery of your new car. If for any reason the delivery date is delayed, any monies owed will be paid back to you as soon as your new car is delivered.

Picking up your new car

When you collect your car, we will give you a tour of the car and point out all of its features. Next, we will ask you to ‘sign’ the agreement between yourself and Motability Operations. This has to be done at the dealership and can be completed quickly and simply with the online system, by entering your Personal Identification Number (PIN), which you will receive when your application is accepted.

Finally, if your car has an advance payment, you will need to pay this to us in one lump sum. Motability Operations will hold the V5 document.

And that’s it!  Welcome to the Motability Car Scheme!  Once you've collected your new vehicle we and Motability will be here to provide ongoing support as and when needed as explained in the video above.  We look forward to meeting you.

Do you have a question we haven't answered? Please use the below form to send it to us, we'll come back to you as soon as possible.

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email; and their website is In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email