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John Grose

Welcome to John Grose

The Grose family were one of the original pioneers of the motor car and have been involved in the motor industry since 1888.  To put this into motoring perspective, Henry Ford did not build his first Model T until 1908. 

Whilst we draw on traditional values, we are young at heart.  The key to our longevity is genuine customer satisfaction.  We have won the Ford Chairman's Award for customer satisfaction 19 times, we are extremely proud of our 5 Star/Excellent Trustpilot customer reviews rating, we have received the Kia Platinum Award for being one of the top thirty dealers in the world and we are the only dealer to have won Motability’s annual Regional Dealer of the Year Award twice.

In turn, we believe the key to customer satisfaction is employee satisfaction.  We believe in mutual respect and equal opportunities and make sure our staff get the support they need together with regular training and the latest tools and equipment.  As valued members of the team, our staff are willing to go that extra mile to make sure they meet our customers' needs and expectations. 

We trust you will find us approachable, knowledgeable and professional in everything that we do.  If you require further assistance, please do not hesitate to contact us.
 

Copyright © 2020 John Grose. All Rights Reserved.

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John Grose Group Ltd. Registered Office: Whapload Road, Lowestoft, Suffolk NR32 1NN Registered number 01491537. Authorised and regulated by the Financial Conduct Authority, reference number 311058. You can check this on the FCA’s website www.FCA.org.uk/register or by contacting the FCA on 0300 5008082. John Grose Group Ltd is a credit broker but not a lender. In the event a financial services complaint cannot be settled between us, you may refer to the Financial Service Ombudsman. This service is free to use. Their contact details are Financial Ombudsman Service, Exchange Tower, London E14 9SR; telephone 0800 0234567 or 0300 1239123; email complaint.info@financial-ombudsman.org.uk; and their website is www.financial-ombudsman.org.uk. In the event a non-financial services complaint cannot be settled between us, we recommend the National Conciliation Service as an organisation competent to deal with unresolved complaints. Their contact details are National Conciliation Service, 2 Allerton Road, Central Park, Rugby, CV23 0PA; telephone 01788 538317; email contact@nationalconciliationservice.co.uk