Customer Service Advisor
Location Ipswich (Ransomes Europark)

Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups?

We are seeking a dynamic customer orientated Customer Service Advisor to join our fast-paced team at Ipswich. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of customers, employees and third parties is your top priority.

The duties that you will be taught will include:

  • Ensuring the highest level of customer care and satisfaction is given at all times
  • Building rapport and clearly translating any technical issues in a customer friendly way
  • Ensuring customers are kept up to date with the progress of their vehicle repairs
  • Keeping customer records accurately up to date on the system
  • Processing payments
  • Answering telephone queries


  • Educated to A-Level or equivalent
  • Customer orientated
  • Prides themselves on excellent communication skills
  • Advising on additional sales
  • Has a pro-active approach
  • Excellent listening skills
  • Holds a full clean driving licence

Working hours: 40 - 43.75 per week (between 8am and 6pm and 1 in 3 Saturdays)

Starting salary £21,612 after 6 months £23,777 plus bonus OTE £26,000

John Grose Group employs over 300 staff and offers the opportunity of long-term career progression across multiple disciplines.

If this sounds like the opportunity you’re looking for, please email or complete this form

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