Part-Time | John Grose Vehicle Rental | Ransomes Europark, Ipswich

At John Grose, we're proud to be one of East Anglia's most established and respected automotive businesses. Family-owned and employing over 300 people across Suffolk, we have built our reputation on delivering exceptional customer service and creating rewarding career opportunities for our team.

We're looking for a friendly, organised and proactive Customer Service Advisor to join our busy Vehicle Rental team at Ransomes Europark. This is a varied and customer-focused role where no two days are the same. If you enjoy helping people, working in a fast-paced environment and being part of a supportive team, we'd love to hear from you.

What you'll be doing

As a key member of our rental team, you'll help customers throughout their rental journey, ensuring they receive a professional and seamless experience.

Your responsibilities will include:

• Delivering outstanding customer service both in person and over the telephone
• Managing vehicle rental enquiries and bookings
• Promoting additional products and services where appropriate
• Processing payments, deposits and refunds accurately
• Checking customer identification and insurance eligibility
• Preparing vehicles for hire and completing vehicle handovers
• Inspecting vehicles on return and recording any issues
• Delivering and collecting rental vehicles when required
• Completing vehicle checks and ensuring maintenance schedules are followed
• Maintaining accurate records and supporting the day-to-day administration of the department

What we're looking for

We're seeking someone who is enthusiastic, dependable and committed to delivering excellent customer service.

Ideally, you'll have:

• Previous experience in a customer-facing role
• Strong communication and interpersonal skills
• Good IT and administrative skills
• Excellent attention to detail
• A positive, can-do attitude
• The ability to work effectively in a busy and fast-moving environment
• A full UK driving licence is required. C1 and D1 licence categories would be advantageous but are not essential. Candidates who hold these categories are encouraged to highlight them in their application. Unfortunately, automatic-only licences cannot be considered for this role.

What you'll receive in return

• Competitive salary of £17,326
• 22 days annual leave plus bank holidays (pro rata)
• Company pension scheme
• Staff discounts on vehicle purchases, servicing and parts
• Cycle to Work scheme
• The opportunity to build a long-term career with a successful family-owned business
• A friendly and supportive working environment

Working Hours

This is a part-time position, typically working:

• 3 days per week
• 8:00am to 6:00pm, Monday to Friday
• 8:00am to 12 noon Saturday working on a rota basis

Additional hours may be required to cover holidays and busy periods, with advance notice provided wherever possible.

Ready to Join Us?

If you're looking for a varied customer service role with a successful local business that values its people, we'd love to hear from you.