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The John Grose Business Centre team has firmly cemented its reputation as one of the UK’s leading fleet suppliers, after an exceptional triple award win at the 2025 Ayvens Dealer Awards. Recognised across multiple categories, the business has demonstrated not only outstanding operational performance but also an unwavering commitment to customer service and collaboration across their multi-franchise operation.
Awarded Highest performing dealer (in the 5000+ requests category) – Scoring 99.87% in 2025 against Ayvens’ service level standards providing exceptionally high levels of service to both the customer and Ayvens employees.
Dealer of the Year 2025 as voted for by the Orders Team for always being readily available to support with any queries, acting as a trusted point of contact, and fostering a strong collaborative approach in working together.
And last but not least Best Dealer/Dealer Group 2025 as voted for by Commercial for the outstanding support you consistently provide to the Account Management teams on complex customers, always striving to deliver the highest level of service and willingly stepping in to support urgent requests.
Liam Hart, Business Centre Manager said “ I was beyond delighted and lost for words for what truly is an incredible team effort” .
This remarkable achievement reflects the team’s relentless focus on delivering consistently high-quality service across every touchpoint. From handling high volumes of requests efficiently to ensuring a seamless customer journey, John Grose has set a new benchmark in operational excellence. The near-perfect score highlights the company’s ability to exceed expectations for both customers and Ayvens employees alike. It’s a true testament to the fantastic fleet team who offer a one-stop facility, supporting vehicle preparation, cleaning & deliveries, from John Grose staff across multiple departments maintaining a smooth in-house process.
Winning across all three categories is no small feat. It reflects a culture deeply rooted in customer-first thinking, teamwork, and continuous improvement. Every member of the John Grose team has contributed to this success, demonstrating what can be achieved when expertise, commitment, and collaboration come together.
These awards are not only a recognition of past achievements but also a platform for future success. John Grose remains committed to maintaining these exceptional standards, continuing to innovate, and strengthening its partnerships across the industry, with both their well established brands and recently added acquired Chinese marques.
As the business looks ahead, one thing is clear: John Grose is not just meeting expectations—it’s redefining them.