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We wish you many miles of trouble-free driving, however just in case something crops up, we’re always here to help.
Below are some of the potential issues you may come across and when/where to seek help should the need arise.
Dashboard Warning Lights
It's important to know how to react to a warning light to avoid a more serious mechanical failure.
You should always check your owners manual for information on the individual warning lights but typically the dashboard symbols follow a traffic light colour system:
• Green: the system is working correctly or is currently in use
• Yellow: something is not working correctly - take extra care and check it out as soon as possible
• Red: there is a serious, and potentially dangerous problem - stop driving as soon as it is safe to do so
Here are some examples of possible warning lights and what they mean:
Tyre Pressure Warning Light
This could mean tyre pressure is low or you have a puncture.
Most petrol stations and garages have an air compressor to check your pressure.
Service Management Light
Commonly known as check engine light or engine management light.
It could indicate a number of faults from minor issues to mechanical issues.
Brake System Warning Light
Check parking brake is fully released, if it is, it may mean that the brake fluid is low. If ABS light is also on, then it could signal your brakes may not work properly. Call for recovery.
Anti-Lock Brake System (ABS)
This light will come on briefly to indicate the system is in use. If it remains on, it may mean there's a fault. It's safe to continue your journey, but keep your distance and get it check as soon as possible.
Engine Oil Warning Light
When this light comes on, stop as soon as possible and turn off the engine. Have a look for any obvious leaks and check oil levels, topping up if necessary. If levels are fine, then the oil pump may be faulty. In this case, call for recovery.
Airbag Warning Light
This light could mean a few different things, including the chance it may not go off in a crash or deploy unexpectedly. If this comes on, please get it checked straight away.
To help keep your vehicle running well and as efficiently as possible, we recommend that you:
- Make sure your car is regularly serviced
- Check your tyre pressures if you kerb a wheel or if you're going on a long journey
- Ensure fluid levels are topped up
Whatever the issue, we're here to help.
Please check our website for our opening hours and contact details.
Need help with a breakdown?
Please call the appropriate Customer Assistance using the telephone numbers below:
As a new Ford customer, you will have Ford Assistance with the AA. If in the event of a breakdown or you're in need of a recovery, please call 0203 564 4444. You will be taken to the nearest Ford dealer of your choosing if your vehicle cannot be fixed on the roadside.
There are certain exclusions to this, including if you're towing a caravan but please still call and explain the situation. If you are a Motability Customer, the RAC is who you need to call, on 0800 731 1173.
FordPass. Get connected. Keep moving.
Unsure of what the issue is with your vehicle? Did you know that with the FordPass app, you can check the issue wherever you are.
Make sure you've downloaded it, registered and connected with John Grose so that we can help you and check your vehicle's health, remotely.
In the event of a breakdown call Citroën Roadside Assistance on 0800 197 2046, lines are open 24 hours a day across the UK and Europe.
They provide cover in these situations:
Roadside Assistance
Recovery
Assistance At Home
Onward Travel
European Cover
Petrol, Diesel & Hybrid vehicles: All new Citroëns are covered, free of charge, for 12 months starting from the date of registration.
Electric vehicles: Are covered, free-of-charge, for 3 years or 100,000 (whichever occurs first), starting from the date of registration.
If you sell your vehicle within the free cover period, the remaining cover is transferred to the new owner.
In the event of a breakdown call Peugeot Roadside Assistance on 0800 197 2045, lines are open 24 hours a day across the UK and Europe.
They provide cover in these situations:
Roadside Assistance
Recovery
Assistance At Home
Onward Travel
European Cover
Petrol, Diesel & Hybrid vehicles: All new Peugeots are covered, free of charge, for 12 months starting from the date of registration.
Electric vehicles: Are covered, free-of-charge, for 3 years or 100,000 (whichever occurs first), starting from the date of registration.
If you sell your vehicle within the free cover period, the remaining cover is transferred to the new owner.
With Kia roadside breakdown cover, you're never alone on the road
Finding the best roadside assistance package for you is key to feeling confident and comfortable behind the wheel.
Roadside Assistance is our unique breakdown cover package designed for Kia owners and provided by the RAC. It’s free for 12 months with every new Kia (from the date of first registration) and doesn’t just cover you in the UK – you’re covered in Europe too.
How will the RAC rescue my car?
If you have Kia Roadside Assistance and find yourself in need of breakdown assistance or recovery, the RAC has you covered.
Once you've pulled over in a safe place, simply call the RAC recovery number on 0333 202 1827.
For more information please visit: kia.com/uk/owners/kia-roadside-assistance/
Roadside Assistance Programme
Our team of experts have meticulously crafted your OMODA vehicle to offer maximum reliability and dependability. However, unforeseen circumstances can arise and that's why we've introduced OMODA Roadside Assistance, available 24/7, to provide support wherever you are in the UK.
Call 0330 159 0221 while in the UK or Channel Islands OR visit rac.co.uk/reportbreakdown.
Roadside Assistance Programme
Our team of experts have meticulously crafted your JAECOO vehicle to offer maximum reliability and dependability. However, unforeseen circumstances can arise and that's why we've introduced JAECOO Roadside Assistance, available 24/7, to provide support wherever you are in the UK.
Call 0330 159 0221 while in the UK or Channel Islands OR visit rac.co.uk/reportbreakdown