<<< Go Back

We've Won Again! Proud Winners of Customer Satisfaction Award

We are  very proud to have been presented with the prestigious Chairman’s Award, by Mandy Dean, District Manager, & Nicholas Whyman, Zone Manager on behalf of Ford Motor Company.  This award is given only to dealers with the highest absolute customer satisfaction scores and is judged using independent customer feedback questionnaires.

The award was presented to our Chairman, Ian Twinley, at our FordStore Dealership in Ipswich, surrounded by members of our Sales, Parts, Administration and Service teams.

On learning of the award, Ian said “Within John Grose I’m proud to say that we have a culture of really wanting to deliver a high level of customer satisfaction.”  Alister Leith, Group Managing Director, added “The Chairman’s Award is an independent measure of how well we look after our customers and is a tribute to the dedication of our wonderful staff.”

We are especially proud because we've won this coveted annual award a record breaking 18 times - more than any other dealer group in England.

At John Grose we understand how important customer feedback is, not least to potential customers who want to know how good a dealerships service and products are from people just like them.  To offer just that we have commissioned independent reviewer Trustpilot to collect and display reviews from our customers on this website - to view them simply click the 'Trustpilot' logo at the top right of this page.

To find out more about our company please call 01473 270707 or visit any of our showrooms  in Ipswich, Diss, Framlingham, Lowestoft and Woodbridge. 

Latest News

Our Response to the COVID-19 Situation

Latest Update on John Grose’s covid-19 actions Following the…
Read more >

Our Charities of 2020

We are thrilled to announce our 3 chosen charities of 2020! - Inspire Suffolk…
Read more >


New low-emissions Plug-in Hybrid versions of the all-new Kia XCeed and Ceed…
Read more >