Apprentice Service Advisor (Level 3)
Location Ipswich (Ransomes Europark)

Would you like to work for one of East Anglia’s most prestigious Motor Retail Group?

A fantastic new apprentice opportunity has been created for a team player at our dealership in Ipswich.

We are seeking a dynamic customer orientated Service Advisor to join our fast paced Citroen, DS and Peugeot (PSA) team at Ransomes Europark, Ipswich. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of customers, employees and third parties is your top priority.

The duties that you will be taught will include:

  • Ensuring the highest level of customer care and satisfaction is given at all times
  • Building rapport and clearly translating any technical issues in a customer friendly way
  • Ensuring customers are kept up to date with the progress of their vehicle repairs
  • Keeping customer records accurately up to date on the system
  • Processing payments
  • Answering telephone queries

Requirements:

  • Educated to A-Level or Equivalent
  • Customer orientated
  • Prides themselves on excellent communication skills
  • Advising on additional sales
  • Has a pro-active approach
  • Excellent listening skills
  • Holds a full clean driving licence

What we offer:

  • 22 days holiday plus 8 bank holidays
  • Company pension scheme
  • Staff discount for both sales and service
  • Manufacturer accredited training programme

Working hours: 43.75 per week (between 8am and 6pm and 1 in 3 Saturdays).

The apprenticeship will last a minimum of 15 months with the possibility of a permanent position, continued learning to include becoming a manufacturer qualified Service Advisor and salary reviews.

Salary: £12,000 per annum, to increase to £14,000 on successful completion of a 6 month probation period and after 12 months increase to £16,000

If this sounds like the opportunity you're looking for, please email directorspa@johngrose.co.uk or complete this form

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