Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups?

We are seeking a dynamic customer orientated Customer Service Advisor to join our fast-paced team at Ipswich. You will be the face of John Grose when greeting our customers who are booking their vehicles in for repairs. Ensuring at all times the Health and Safety of customers, employees and third parties is your top priority.

The duties that you will be taught will include:

• Ensuring the highest level of customer care and satisfaction is given at all times
• Building rapport and clearly translating any technical issues in a customer friendly way
• Ensuring customers are kept up to date with the progress of their vehicle repairs
• Keeping customer records accurately up to date on the system
• Processing payments
• Answering telephone queries

Requirements:

• Educated to A-Level or equivalent
• Customer orientated
• Prides themselves on excellent communication skills
• Advising on additional sales
• Has a pro-active approach
• Excellent listening skills
• Holds a full clean driving licence

What we offer:

• 22 days holiday plus 8 bank holidays
• Company pension scheme
• Staff discount for both sales and service
• Manufacturer accredited training programme
• Cycle to work scheme

Working hours: 43.75 per week (between 07:30am and 6pm and 1 in 3 Saturdays) With a day off during week when working a Saturday

Starting salary £27,800 after 6 months £28,500 plus bonus OTE £32,500

Inclusion & Accessibility

• John Grose Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• We welcome applications from people of all backgrounds, experiences, and abilities. If you require any adjustments during the recruitment process, please let us know — we’re here to support you.
• We employ over 300 staff and offer long-term career progression across multiple disciplines. We encourage all colleagues to develop the skills that help them fulfil their potential while contributing to a workplace that is inclusive, respectful, and equitable.

If this sounds like the opportunity you’re looking for, please email recruitment@johngrose.co.uk or complete this form

Please note that due to the high volume of applicants we receive; only those successfully shortlisted for the role will be personally contacted