Ford Uptime

Keeping your business moving.

Our Uptime Service is an intelligent monitoring service designed to help you avoid unexpected breakdowns, help reduce downtime, and keep your business moving. By securely connecting your Ford Commercial Vehicle to us, we can:

• Proactively monitor your vehicle’s health using intelligent data
• Spot potential faults early, helping to reduce unexpected interruptions to your business
• Contact you to arrange convenient servicing at a time that suits your business

Our Uptime Service means:

Smart Maintenance
Your day-to-day safeguard against business downtime. Smart Maintenance gives you a 360° health overview for all your vehicles via the FordPass app or Ford Pro™ Telematics, depending on your fleet size.

FORDLiive
We believe keeping your vehicles healthy shouldn’t be an optional extra. Through dedicated, data-driven technical support, FORDLiive enables smarter maintenance decisions and faster turnaround to help with your fleet’s uptime.

Mobile Service
We’ll come to you. Ford Mobile Service is the manufacturer-first opportunity to have your vehicle serviced and maintained at a location that suits you.

Keeping your business moving
Extended opening hours, same-day inspections, and while-you-wait express services at all our Transit Service sites, including overnight availability. All available with easy-to-use accessible service booking.

We take care of your vehicle’s health, so you can stay focused on the job.

The result? Help with maximising uptime and minimalising disruption.

Important Information

While our Uptime Service is designed to identify potential issues, it is a monitoring service only and does not guarantee that all faults will be detected or that a breakdown will not occur. John Grose Group shall not be liable for any mechanical failure, breakdown, or costs (including consequential loss) resulting from issues not detected by the service.

Reductions in breakdowns and potential cost savings are based on the early identification of issues which, if left unaddressed, could lead to more significant repairs. Actual results may vary based on vehicle usage, age, and adherence to regular maintenance schedules. This service does not replace the need for regular manufacturer-scheduled servicing.

Fault detection is dependent on the vehicle’s cellular connectivity and the transmission of data. Certain faults may not be detectable via remote monitoring

Company Info

Reg Office: Whapload Road, Lowestoft Suffolk NR32 1NN

Reg. Company Number: 01491537

John Grose Group Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required. Company VAT number 336173855